Frequently Asked Questions

Do you have a question? Take a look at the list below to see if your question is among them. Still can't figure it out? Then contact us .

How can I order through Happ-E-Rides?

To order via Happ-E-Rides, you must be a registered bicycle shop or bicycle mechanic. Register as a customer via this page. After approval by us, you can place an order immediately.

I am not a bicycle repair shop or bicycle store, can I still place an order on Happ-E-Rides?

Happ-E-Rides focuses on B2B customers, so you must be registered with the Chamber of Commerce and have a VAT number.

Are you a private customer and want to buy a Pinscher fatbike? Then check pinscherbikes.com to find your nearest Pinscher dealer.

How many years of warranty do I have on a PinscherBike?

You have a 2-year warranty after purchasing a PinscherBike. View the full warranty conditions here.

There is something wrong with a PinscherBike I sold to a customer. How can I file a claim?

We are sorry to hear that there is a problem with a PinscherBike! If the defect falls within the 2-year warranty period, you can file a claim . For this you must be able to provide a proof of sale and maintenance history. See also our warranty conditions.

I am a private customer and would like to buy a Pinscher fatbike, where can I do that?

See dealer locations on pinscherbikes.com